If your organization is considering purchasing an Enterprise Maintenance and Support contract, or wants to add one of the new support options to its current support agreement, information about products, services, and support lifecycle dates is one keyboard click or phone call away. Plan ahead: Adobe can help your organization determine what it needs Online self-help will assist them in addressing product questions. Extended Maintenance and Support provides your organization the valuable extra time you may need to plan your migration to Adobe’s latest technology.Ĭustomers can use this option to receive an additional year of help. This new program option gives your organization an additional two years of Enterprise Maintenance and Support services after the five years provided under the Premium and Platinum packages.
This includes dot and double-dot releases and connector products. of a root release terminates with support for the root release. Support for all derivatives - localized versions, minor upgrades, additional operating systems, etc. Core Enterprise Maintenance and Support ProgramsĮxisting programs - Standard Support, Premium Maintenance and Support, and Platinum Maintenance and Support - will now provide five years of product support from the general availability date of a product, starting with the release of a “.0” product version (a “root release”).Enterprise Maintenance and Support Options View a complete list of Adobe enterprise products and technical support periods covered under the new Lifecycle Policy.
LiveCycle products Adobe LiveCycle Support Lifecycle Policy
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